“With shared services becoming a proven optimization strategy for cost, quality and risk, companies are now looking at enterprise software vendors to continue the shared services success story," says Bernhard Fischer of SAP.
Shared Services have traditionally leveraged labour arbitrage advantages and economies of scale. Despite a striking correlation between top-performing companies and those operating shared services in a specific domain, the latter need to explore ways to continue the quest for cost savings and quality improvement.
Our Shared Services Model spans across its various enterprise offerings, including SAP services like Application Maintenance & Support . This service model is aimed at ensuring that the SAP system continues to run optimally, without any disruption in business processes, and at lower costs. Our support methodology for all outsourcing engagements is based on Application Support Framework (ASF), and we transitions engagements utilizing this framework. Our proven methodology & framework for the management and operation of support services gives greater benefits to customers. It provides well-defined practices for managing people, processes and technology simultaneously to gain effective, repeatable results.
To meet client’s objectives for application support, we maximize the use of its offshore Application Development Centers in India, while utilizing a local client-site team for management, business unit interface, and service delivery functions. The overall framework for delivering these services is to deploy our common processes and methodologies under the control of our service delivery organization.