Since its inception in 2005, this company has consistently maintained its role as the leading provider of Sustainable Solutions for the construction industry in the Gulf region. Its unwavering commitment centers on achieving excellence by consistently improving the value it offers to all stakeholders. With a focus on producing and delivering state-of-the-art, lightweight, and eco-friendly gypsum solutions, their dedication is to enhance work and living spaces, making them not only safer and quieter but also more visually appealing.

However, despite its ongoing commitment and dedication, the company faced significant challenges in managing its operations in the absence of a robust Customer Relationship Management (CRM) system.

Business Challenges

Managing business transactions across multiple platforms, including traditional Excel, poses a challenge regarding data consistency and efficiency.

Ineffective integration of the production process on the shop floor with other business functions, leading to operational inefficiencies.

Achieving seamless management information system (MIS) reporting is essential for monitoring and controlling key performance indicators (KPIs) in the business process.

Maintaining data consistency and accuracy across different platforms and processes is a significant challenge that needs to be addressed.

Enhancing operational efficiency on the shop floor and throughout the business is a central concern for improving overall productivity.

Implementing effective communication channels and systems to bridge the gap between different aspects of the business is crucial for meeting these challenges.

Our Approach

SAP S/4HANA Implementation: Deploy SAP S/4HANA 2020 on SAP HANA Enterprise Cloud for enhanced business functions.

Integrated HR and Business Solutions: Utilize SuccessFactors modules for streamlined HR and talent management.

Advanced Analytics and Cloud Services: Employ SAP Analytics Cloud, SAP Sales & Service Cloud, SAP Commissions, and SAP BTP for data analysis, planning, and customer engagement.

Ongoing Support and Maintenance: Ensure continuous support and maintenance for all SAP modules.

Customer Benefits

  • Achieve seamless integration of all business functionalities on a single platform for improved operational efficiency.
  • Implement controls at the source through business transactions, from procurement to payment processes.
  • Utilize the SAP C4C Platform for tracking and managing sales and marketing leads while integrating this data with S/4HANA for a unified view.
  • Employ SAP SAC Analytics to generate Management Information System (MIS) reports with pre-defined Key Performance Indicators (KPIs) for data-driven decision-making.
  • Monitor and track sales values with precision using the SAP Sales Commission Module, enabling accurate sales performance assessment.
  • Efficiently manage and track customer bonuses through the SAP Sales Commission Module, ensuring transparent and fair compensation.
  • Gain enhanced visibility into business operations and performance through the unified platform and integrated processes.
  • Utilize real-time data and insights from MIS reporting and integrated systems to make informed and strategic business decisions.

Our Result


Decrease in deployment time, enabling faster implementation and time-to-market for business solutions.


Increase in speed improvement, enhancing operational efficiency and responsiveness in various processes.


Reduction in TCO, resulting in cost savings and improved financial performance.

Client Testimonials

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