Since its establishment, this insurance company has consistently broadened its portfolio, offering a comprehensive array of insurance products and services that strictly adhere to Islamic Sharia principles. This unconventional approach to insurance remains unwavering in its alignment with Islamic values. The company is dedicated to delivering inventive and Sharia-compliant insurance solutions to its clientele, with the aspiration of becoming the foremost insurance provider in the region.

However, despite its ongoing commitment and dedication, the company faced significant challenges in managing its operations without a robust Customer Relationship Management (CRM) system.

Business Challenges

Ensuring convenient access and retrieval of customer data while adhering to data compliance regulations to meet customer information requests.

Implementing strategies to optimize data storage costs and efficiently utilizing data tiering capabilities to manage a rapidly increasing data volume.

Establishing a foundation for future innovation through the development of online/offline platforms for product offerings, enhancing customer engagement.

Prioritizing rapid response times for each customer inquiry and grievance resolution, especially in the compliance department, to ensure regulatory adherence.

Maintaining strict adherence to data compliance regulations throughout all customer data processes and interactions.

Streamlining data management processes to achieve cost-efficiency while handling substantial data growth.

Aligning operations with a customer-centric focus, improving customer satisfaction through efficient data access and speedy grievance resolution.

Our Approach

Implement SAP S/4HANA 1909 (On-Premise) with modules including FICO, SD, MM, and C4C sales for enhanced business operations.

Integrate SAP Sales and Service Cloud with S4HANA and Premia (Insurance software) to streamline customer relationship management and service delivery.

Develop a mobile application for RE-FX to facilitate the tracking of the rental process, enhancing accessibility and efficiency.

Ensure annual maintenance support for all SAP modules, ensuring the continuous reliability and performance of the integrated system.

Customer Benefits

  • Strengthened data governance and compliance measures, providing greater control over critical information and data assets.
  • A heightened focus on harnessing meaningful data to enhance product and service offerings, resulting in more valuable and customer-centric solutions.
  • Integration of both offline and online data sources in a self-service manner, expediting approvals and decision-making processes for various stakeholders.
  • The Account Feed feature offers a consolidated view of all activities occurring on an account, promoting efficient monitoring and management of account-related actions.
  • Improved data accessibility, enabling queries on both structured and unstructured data, fostering a more versatile and insightful decision-making process.
  • Ensuring compliance with data regulations and standards, reducing the risk of data-related issues.
  • Expedited approvals and decision-making, thanks to the unified data sources.
  • Collective improvement in operational efficiency and a more informed approach to data-driven business strategies.

Our Result

45%

Reduction in deployment time, expediting the implementation process for business solutions.

75%

Increase in operational speed, leading to improved efficiency and productivity.

45%

Decrease in the Total Cost of Ownership, resulting in cost savings and improved financial performance.

Client Testimonials

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