Businesses and organizations of varied scales and industries are leveraging the SAP S/4 HANA Cloud solution. There are many different reasons behind businesses choosing the SAP S/4 HANA Cloud over other enterprise resource planning solutions available in the market.
However, one of the primary reasons is different offerings of the solution ideally designed to help businesses thrive in their respective environment. In addition, SAP provides its users with upgraded features and technologies through quarterly releases.
With that said, the recent SAP S/4 HANA Cloud 2202 release has made some headlines for enhancements in the service aspect of the solution. Thus, let’s check out these enhancements and how they can benefit your business.
Enhancements In Management Of Service Orders
The service order management sphere of the SAP S/4 HANA Cloud solution has undergone some notable changes with the latest release. Thus, let’s check them out individually to get a better understanding.
SAP Service Cloud Integration With Service Process for Agent Desktop
The recent 2202 release enables service order management to integrate with the Agent Desktop in SAP Service Cloud with service processes. Thus, service agents can now seamlessly launch different SAP S/4 HANA Cloud solution processes through their agent console. This eliminates the requirement for shifting between applications, further helping all boost their operational efficiency.
Furthermore, this makes it much easier to implement different projects with all core processes remaining intact in the SAP S/4 HANA Cloud solution and the surface of the SAP Service Cloud by leveraging the mash-ups. Additionally, the agent console of the service cloud comes equipped with the timeline microservice enabling agents to capture the important events associated with the service orders seamlessly.
Enabling Product Proposal In-Service Orders
The other notable development in service order management is that users can now define all material bills related to the objects used as reference. In addition, users can leverage the pre-defined sets of spare components and service items to create any order for service. This has benefited organizations greatly by accurately selecting different items required for services. Users can also leverage this enhancement to enter different items by leveraging the latest feature of proposing a product.
Planned Revenue and Cost In-Service Orders
Calculating planned revenue and cost in service order management became more manageable, making it a baseline for analyzing and reporting finances. This gives organizations the much-needed insight into the cost structures of every service order. Consequently. This aids in driving better and more informed decision-making across the organization.
360-Degree View Of Service In Customer
The Customer 360-degree view is an application that has recently undergone some notable improvements in the content by including service orders and service quotations. This means users can now leverage the application to gain a single point of access for every process associated with customer service and sales. This gives organizations the much-needed extensive overview of all customer service and sales processes.
Enhancement In Equipment Search
The equipment search has also undergone significant enhancements in service quotation, service orders, and even service confirmations. In addition, one can use their Business Partner ID, Partner Function, Serial Number, and Reference Product ID. This can be done right from the default screen instead of using the search criteria such as equipment category, created by, and created on.
Furthermore, one can run the default search with the information of Business Partner ID as well as Partner Function generated from the service transaction. This will consequently display search results featuring all the equipment available.
Hastened Reservation of the Stock Components in Orders Of Service
As you might already know, the reservation and ATP check for the spare stock components were already made available through the previous release. However, the recent 2202 release can help you define the status in which you wish to create a reservation for material for the service parts of the stock.
After completing the required configuration, one can seamlessly facilitate early reservation for different spare components within the order level for service items while it remains in process. This further means that users can now define not required, in process, and released under the configuration.
The in-house repair credit management sphere has undergone some much-needed improvement, enabling one to carry out credit checks. These credit checks become very useful when supporting repair decisions and saving repair orders to mitigate the risk of encountering financial loss. Furthermore, users are required to activate the configuration for credit management with minimal hassle.
Integration To Manage SAP Field Service
Navigating from the orders of service to Field Service in SAP call has always been a challenge. However, the recent SAP S/4 HANA Cloud 2202 release has addressed this challenge by enabling users to facilitate direct navigation from an order of service to SAP FSM. This is made possible with the service cell IDs hoarded in the matching orders of service.
Date Service Rendering through the API Of SAP FSM
This enhancement allows users to replicate the exact date of incurring the expense, covering mileage, and using stock components for service. Furthermore, whenever the SAP FSM uses the service for replicating confirmed integration flow, it automatically triggers the replication with no hassle whatsoever.
Service Contract Management
Simulations Of Credit Checks
The SAP S/4 HANA Cloud solution’s service contracts feature allows users to carry out credit checks before releasing the service contract. This helps users avoid any sort of lock complication caused by the failure of a credit check.
Object List Featuring Equipment Serial Number
Another enhancement in this sphere is that service contracts can now display the serial number of equipment in the object list. However, one must remember that this is only possible when the corresponding serial number pre-exists for the equipment in the master data for equipment when adding the equipment to the list of objects.
These are some of the most notable enhancements from the SAP S/4 HANA Cloud 2202 Release. Thus, keep this information in mind to help you get more out of your SAP S/4 HANA. Additionally, reach our experts of SAP consulting services to clear any further doubts.