When it comes to ERP solutions, no other solution can beat the offerings of SAP S/4 HANA. Whether user experience, analytics, reporting, or any other capabilities that one might require, SAP S/4 HANA has got it all. This era of digitization requires businesses to deliver unmatched customer experience, and service is of the top-most priority. This is where services in SAP S/4 HANA come in as it helps companies create and structure varied technical objects, create a service request, manage data for warranties, and more. Therefore, let’s check out some of the highlights from services in SAP S/4 HANA.
SAP Field Service Management (FSM) Integration with S/4 HANA
The latest SAP S/4 HANA integration with SAP Field Service Management comes with numerous enhancements that greatly benefit organizations. For example, now businesses can enable a start to the end field services processes without any hassle. Further, the service technicians can now adapt to varied impromptu requests and even transfer orders of service from S/4 HANA.
Field Service Management to SAP S/4 HANA
These integrations now allow businesses to replicate the recently forged activities from the SAP Field Service Management to the SAP S/4 HANA platform as service order items. Likewise, businesses can also replicate recently created service calls from the SAP FSM to SAP S/4 HANA as service orders. Also, in case of any emergency, the dispatcher of FSM can generate a novel call of service directly in the FSM system. Lastly, one can also replicate different efforts that approved time effort from SAP FSM to the SAP S/4 HANA as types of services in the service confirmation items.
SAP S/4 HANA to Field Service Management
When it comes to facilitating management from SAP S/4 HANA to SAP FSM, one can replicate any status of the release update of the order of service to the SAP Field Service Management Call of Service. In addition, when any released SAP S/4 HANA service order is reverted to the in-progress status, the status depicting the synonymous call of service of the SAP FSM is automatically updated to new from the ready to plan status.
Service Order Management
The latest enhancement in the service order management section brings forward the Service Rendered Date that can be defined on service confirmation by leveraging the past dates instead of the system date. The primary intention behind this is to support any specific business scenario after completing the service confirmation instead of the real service date. In addition, this ensures uncompromised calculation of applicable taxes with the date of original posting in the billing documents.
Enterprise Organization Model
The latest organization model in the service transaction is an enterprise model that empowers customers with a new alternative to facilitate effective management of enterprise organizations except for the legacy and existing models. This enables one to enjoy direct and uninterrupted access to organizational structures of the sales from SAP S/4 HANA Sales along with seamless use of any service teams and enterprise service organizations.
Some of the most noteworthy enterprise organizational models include the Enterprise service organization, optional, the sales organizational structure from the Sales module of SAP S/4 HANA, and the service team, which is optional for users.
Further, the enterprise organization model is intended to deliver more organization alternatives that are more convenient for the customers opting for the greenfield approach. This will be very beneficial for eliminating the double maintenance of the organizational structures concerning sales. This also enables the service organizations to be defined in customizing instead of being defined in the form of master data making it possible to be transported to the production system without any hassle. Plus, one can now assign different sales offices between the sales areas and the sales groups.
Once the organization has adopted enterprise organizational management, certain functionalities will no longer be available for the user. This includes the case management, support for the SalesForce, the Email Response Management System (ERMS), and most notably, the interaction center. As a result, the legacy organization model of SAP S/4 HANA Service is primarily for live customers.
Service Contract Management
The latest enhancement in the Service contract Management module comes with a price agreement. The newest type of condition called the discount for a service contract, or DSC3 is now enabled to help users define varied price agreements at the level representing the header of the service contracts. This can further be utilized to offer added discounts to different transactions associated with the service transactions, which is similar to the items of the order of service when the items in the service contract are assigned to the items in the service transaction right after determining the service contract.
Ad-hoc Billing Plans in Service Contracts
Ad-hoc billing is a structured method of service contract billing that enables users to define billing dates and values manually. Recent service contract management enhancements enable users to leverage the ad-hoc billing plan that offers complete flexibility on the amount to be billed and the time for billing. Some of the unique competencies of this enhancement in S/4 HANA Cloud include:
- The ad-hoc billing allows the entire billing value to be higher, equal, or even lower than the net value of the item. In addition, the billing finalization can further be used to inform the system that no other billing values are expected.
- Users get the capability to define varied items in the billing plan manually. Additionally, one can define the dates of billing during the runtime of the contract.
- Define any individual billing amounts for every billing period without any hassle.
- The ad-hoc billing items can now be set to a fixed price by leveraging the price condition type of the number of manual items.
- Generating the billing request also got easier with the one-click action that will automatically create the billing request line and the remaining net value of service contract items.
These are some of the most notable enhancements found in the services section of SAP S/4 HANA. Therefore, leverage these competencies to grow your business by seeking assistance from reliable SAP implementation companies equipped with the skills and competence to ensure the best for your business.