Accely’s CX framework helps clients to transform their businesses, enhance customer reach, and help you win and retain them.
Accely’s Customer Experience (CX) framework allows you to interact, share, and communicate effectively with your audience. It helps you to reach the right audience through different routes and belonging to different markets.
Accely’s Customer Experience (CX) portfolio covers every step in the process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions for marketing, sales, and CRM.
Designing and delivering an exceptional, unified digital customer experience can be an arduous task as it requires both organizational change management and technology landscape planning across all functions – from Marketing & Service till Delivery – to work in perfect harmony. We help our clients build a seamless customer journey based on empathy and trust and leveraging our suite of industry-leading customer experience solutions.
Improve the customer experience by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.
Participate in tailored workshops and optimized services with integration, data migration, solution architecture, and solution-oriented methods
Receive dedicated assistance from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.
Review and validate critical project areas. Evaluate and validate key project areas to implement the best solution and discard complexities.
Having standalone marketing, sales, and e-commerce solutions used to work well in the past. But times have changed, and nowadays a simple customer inquiry often involves multiple departments. SAP decided to offer C/4HANA as a suite of five independent solutions and interconnected them for better efficiency.
Let’s explore the five cloud solution portfolios one by one.
Marketing is an important area of your business and the way it’s done is evolving every day
Modern buyers want a superior and personalized omnichannel commerce experience when it comes to buying online.
At present, customers are more concerned with the experience your brand offers.
You can achieve success only when you place service at the heart of your customer experience.
This solution helps you to turn anonymous visitors into lifelong customers.
Surpass customer expectations and offer something more than showroom services. Discover future business opportunities for the automotive industry with SAP Customer Experience.LEARN MORE
Connect with your audience through all channels inclusive of modern retail, distributors, and directly to customers. Approach them with relevant and constant messages.LEARN MORE
Utilize SAP Customer Experience solutions to help customers note demand fluctuations, steer supply chain disruptions, and enable smooth services.LEARN MORE
Offer custom-built experiences and build long-lasting relationships with your customers. SAP CX can help build trust with customers.LEARN MORE
Make optimal use of the digital realm to deliver customer-oriented services with the help of SAP Customer Experience.LEARN MORE
SAP Customer Experience can streamline healthcare processes. Patients no longer have to rush to different counters and can acquire quick treatment.LEARN MORE
Accely blends creativity, innovation and technology to deliver sustainable customer experiences that drive ongoing business value. And we can do it consistently, at scale, across brand touchpoints and channels.
Over the years, Accely has achieved this-
A CRM solution mostly contains modules for sales, customer service, and marketing. But these modules are rarely integrated. SAP has changed that.
In Accely’s suite of SAP C/4HANA Customer Experience, all departments are notified immediately because the modules are integrated. The SAP team has also tapped into digital sales as a new customer channel. In practice, this means that salespeople can check the availability of a product. If it’s available, they can tailor an offer to the customer instantly. SAP Customer Experience gets this product data from the ERP or SAP S/4HANA system. In addition, the sales staff can get a 360-degree view of the customer.
In another case, the latest trends aren’t just reflected in business forecasts in SAP Digital Boardroom. These forecasts are relayed from there to sales staff. Artificial Intelligence (AI) is then used to forecast your business for the entire year. Implement Accely’s SAP Customer Experience Today for a Profitable Tomorrow.
Uplift revenue with a modernized CRM solution
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