Fast evolving customer expectations have led Accely to its recent acquisition with an established retailer in the decor sector. Established in 2000, the client is one of the most well-known luxury home furniture and decor retailers. Based in UAE, the client has earned an extensive reputation for delivering high-quality collections that blend perfectly with the luxury lifestyle.
However, the business world has changed drastically in the past two decades and more so in the past couple of years. As a result, customer expectations have undergone an immense transformation simultaneously. Customers now expect businesses to deliver more personalized and relevant experiences.
Our client was modest enough to realize that, and it did not take them long to reach out to Accely for a solution. Our experts studied the client’s target customer and decided to use technology to meet customer expectations. After some thorough contemplation, the experts concluded that the loyalty program was among the ideal technology solutions to meet the client’s needs.
With assistance from experts in IT services at Accely, the client went through with the implementation. As a result, their business now enjoys unmatched customer loyalty, which reflects well in their revenue generation. This has helped the client better retain existing clients and further attract more customers.