A global fragrance manufacturer strengthened the enterprise technology foundation of its company by optimizing SAP through a comprehensive management initiative led by Accely. The organization needed a robust, always-on SAP system to support innovation and business continuity across multiple locations and complex supply chains. The engagement with Accely for AMS support to optimize SAP operations marks a strategic shift from reactive IT management towards a proactive and value-driven SAP operational model.
The adoption of SAP Application Management Services (AMS), was at the heart of this transformation. It is designed to provide continuous system monitoring, rapid issue resolution, and performance enhancement across the SAP enterprise ecosystem. Instead of treating SAP support like a cost center, the fragrance manufacturer repositioned SAP as a strategic enabler that helps ensure system availability, reduce downtime and align IT operations with changing business priorities.
Addressing Operational Complexity
Due to decentralized SAP support the global fragrance manufacturing company was facing challenges like inconsistent response time, and limited transparency into the system’s health. Even minor disruptions to SAP-based processes such as production schedules and quality control can have a significant impact on the operations. By standardizing support processes under a unified AMS framework, Accely introduced governance, transparency, and measurable service-level outcomes-challenging the status quo of fragmented SAP support models.
Delivering Business-First Outcomes
The AMS engagement produced tangible results through structured incident management and proactive monitoring. The system performance stabilised, critical issues were resolved quicker, and internal teams could focus on innovation instead of firefighting. SAP’s environment was able to support new product lines, digital initiatives, and markets without adding operational risk.
Accely, as a trusted SAP support partner, continues to work closely with the organization to evolve its SAP roadmap by providing SAP Managed Services that are outcome-oriented. Backed by deep domain expertise and a global delivery model, Accely stands out as a reliable SAP global partner company, enabling enterprises to move beyond maintenance and toward sustained digital value creation.
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