A leading electrical manufacturing giant in the Kingdom of Saudi Arabia has partnered with Accely to implement SAP Application Management Services (AMS), marking a strategic step toward operational excellence and IT modernization.
The SAP managed services provided the perfect match, combining industry expertise, proactive monitoring, and a scalable support framework to meet evolving business needs.
Eliminating routine tasks
The company faced numerous operational and technical challenges within its growing SAP ecosystem. The internal IT team was burdened with managing routine support tasks, leaving little room for innovation or strategic initiatives. Frequent system slowdowns, delayed incident resolution, and inconsistent data workflows disrupted day-to-day operations and impacted decision-making. As the business expanded, the complexity of managing multiple SAP modules across various departments further strained internal resources.
Our Solutions
- 24/7 SAP Support and Monitoring: Deployed a round-the-clock helpdesk and monitoring service to minimize downtime, respond quickly to incidents, and maintain high system availability.
- Proactive System Maintenance and Optimization: conducted routine patch upgrades, performance tuning, and SAP health checks to guarantee optimal performance and early problem identification.
- Incident and Change Management Framework: Implemented structured ticketing, SLA-based resolutions, and change control processes for consistent and traceable system updates.
- Scalable Support Model: Designed a flexible AMS approach that adapts to the company’s growth trajectory, with provisions for increased scope, new module rollouts, and business process evolution.
With its proven track record as a trusted SAP Gold Partner and SAP Support services provider, Accely brought in a dedicated team of SAP specialists to deliver a customized AMS model. The partnership ensures not just reactive support but also proactive innovation, empowering the electrical equipment leader to focus on growth while leaving SAP complexities to the experts.
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