Customer Experience is rapidly evolving into a strategic command center for enterprise growth, operational intelligence, and differentiated digital engagement. Recognizing this shift, the Accely Sales Team will be attending the 24th Edition CX Strategy Summit & Awards 2026 to engage with CX and technology leaders on translating customer insights into scalable innovation powered by SAP and AI-led execution. This participation reflects Accely’s commitment to aligning enterprise CX strategies with measurable transformation outcomes across complex SAP landscapes, while pressure-testing real-world execution models against evolving enterprise expectations rather than treating CX as a purely conceptual initiative.
Event Overview
The summit represents a critical convergence point for enterprises redefining experience-led transformation in the digital-first economy. As organizations increasingly embed AI, unified customer data platforms, and omnichannel engagement models into their core architecture, CX becomes a decisive lever for competitive advantage. Within the SAP ecosystem, this shift requires a tightly orchestrated integration of customer intelligence, operational workflows, and governance frameworks to ensure that experience strategies are not only visionary but executable at scale. This forum offers a pragmatic lens into how intelligent technologies and data-driven insights can be operationalized to drive sustainable innovation and enterprise-wide value realization.
Why Attend
- AI-Led Experience Transformation – Understand how AI and machine learning can be embedded into SAP-driven ecosystems to enable predictive, personalized, and scalable customer engagement.
- Unified Customer Data Governance – Explore strategies to consolidate fragmented data landscapes into a governed, insight-ready architecture that drives precision decision-making.
- Omnichannel Execution Excellence – Gain clarity on operationalizing seamless, cross-channel experiences that align front-office engagement with back-end enterprise processes.
- Innovation Anchored in Measurable Outcomes – Learn how to convert CX initiatives into quantifiable business impact through structured frameworks and execution-led transformation models.
Who Should Attend
- CIOs, CTOs, and Digital Transformation Leaders steering intelligent enterprise initiatives.
- Heads of Customer Experience, Customer Analytics, and Digital Channels driving engagement modernization.
- SAP Architects, IT Directors, and Solution Leaders responsible for integrating CX platforms with enterprise systems.
- Industry Leaders and Consulting Strategists shaping next-generation, AI-powered service delivery models.
Key Takeaways
- Practical frameworks to operationalize AI-driven CX strategies within existing SAP environments.
- Governance-led approaches to balance hyper-personalization with compliance and data integrity.
- Insights into building a unified customer data ecosystem that accelerates real-time decision intelligence.
- Clear transformation pathways to convert CX innovation into scalable operational and financial value.
Accely’s Strategic Positioning
As an SAP Gold Partner, Accely positions Customer Experience transformation as an enterprise-wide execution agenda rather than a siloed digital initiative. By integrating SAP-driven process intelligence, AI-enabled analytics, and scalable governance models, Accely empowers organizations to convert customer insights into continuous innovation across the value chain. Our engagement at this summit underscores a forward-looking approach—where intelligent enterprise architecture, experience orchestration, and measurable business outcomes converge to redefine how organizations compete in an experience-driven economy.
Event Details Section
Date: Thursday, 26th February 2026
Location: ITC Maratha, Mumbai, Mumbai