A renowned fragrance manufacturer based in the UAE has successfully implemented SAP SuccessFactors AMS support to enhance its HR operations, streamline talent management, and drive employee engagement across its regional and international teams, empowering HR teams to focus on strategic initiatives rather than technical challenges.
The SAP Application Management Services (AMS) support ensures proactive management of core modules such as Employee Central, Performance & Goals, Learning Management, and Recruitment, with end-to-end assistance in system configuration, compliance updates, and process improvements.
Streamlining System Performance
The company faced several persistent HR and system management challenges that hindered operational efficiency. The internal HR team struggled with maintaining system performance, managing frequent updates, and resolving technical issues promptly. With a growing regional and international workforce, the manual handling of HR processes led to inconsistent data, delayed reporting, and compliance risks.
Our Approach
Customized AMS Support Strategy
We designed a flexible and scalable AMS support model aligned with the client’s HR goals and business growth. The support covered Employee Central, Performance & Goals, LMS, Recruitment, and Analytics, ensuring comprehensive coverage across the employee lifecycle.
Dedicated SAP SuccessFactors Experts
We deployed a team of certified SAP SuccessFactors consultants, combining functional and technical expertise. Our specialists worked closely with the client’s HR and IT teams to streamline processes, resolve issues quickly, and enhance system usability and stability.
Proactive Monitoring & Preventive Maintenance
We implemented continuous monitoring and routine health checks. This allowed us to proactively detect and resolve issues, while also applying best practices for configuration and performance tuning.
Release & Compliance Management
We supported the fragrance company through quarterly SAP releases, testing new features, ensuring compliance with regional labor laws, and managing the safe rollout of updates without business disruption.
The project’s success was significantly bolstered by the strategic support of Accely, a trusted provider of SAP Support services. Accely delivered continuous system optimization, rapid issue resolution, and long-term value.
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