A UAE-based auto parts manufacturer has successfully integrated SAP Application Management Services (AMS) support to optimize its SAP environment, drive IT efficiency, and support its expanding business operations across the region and beyond. The company aims to streamline system maintenance, accelerate issue resolution, and ensure the seamless performance of its SAP modules, including SAP ERP, Supply Chain, Finance, and Inventory Management.
The SAP managed services support ensures proactive system monitoring, timely updates, and reduced downtime, allowing internal teams to focus on strategic growth initiatives rather than day-to-day system troubleshooting.
Guiding through operational challenges
The internal IT team was overburdened with routine maintenance, issue resolution, and system monitoring tasks, which often diverted focus from strategic initiatives and innovation. Frequent delays in resolving system incidents led to operational bottlenecks, especially in production planning, inventory tracking, and procurement workflows.
Our Approach
Customized AMS Support Model
We deployed a tailored AMS solution covering critical SAP modules, including SAP S/4HANA, Finance, MM, SD, and Production Planning. We created SLAs to ensure rapid response times, high availability, and minimal disruption to daily operations.
Proactive Monitoring & Preventive Maintenance
We implemented 24/7 monitoring tools and automated alert systems to identify anomalies before they could escalate into business-impacting incidents. Our preventive maintenance approach significantly reduced downtime and system-related risks.
Change Management & Upgrade Support
We supported the client through SAP updates, enhancements, and module expansions. We ensured smooth implementation of patches, upgrades, and compliance changes without affecting operations.
Continuous Improvement & KPI-Driven Optimization
We provided detailed performance reports and system health dashboards, using data insights to drive ongoing improvements, cost efficiency, and value realization from the SAP investment.
This transformation was made possible through the strategic partnership with Accely, a trusted SAP support services provider with deep industry expertise. Accely’s tailored AMS approach, proactive monitoring, and dedicated functional support enabled the company to overcome its operational challenges and maximize ROI from its SAP ecosystem.
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