A leading cement manufacturing company in Saudi Arabia has deployed the Raapyd Customer Portal, implementing a complete rollout across its customer-facing operations, as part of a strategic relaxation of engagement and service improvement. This announcement represents a tremendous leap in the company’s overall digital transformation journey.
The cement manufacturer is now using Customer Management Portal software to enable a transparent, seamless, and self-service experience for customers. The Customer Management Portal, which enables companies to digitize order requests, provide visibility for tracking deliveries, and automate customer communication, helps improve customer satisfaction by reducing manual overhead and delays in solutions.
Modernizing Customer Interactions
The company had been managing customer requests while also providing order confirmation and tracking via manual processes and recorded offline communications. There were often slow response times, resulting in limited visibility of order fulfillment challenges, and ensuring timely fulfillment was particularly problematic. As customer expectations and industry demands continue to rapidly evolve, the leadership group realized the outdated processes could never support the efficiency or transparency that the market demands.
Our Solutions
Customer Self-Service Enablement
We customized the Raapyd Customer Portal so that clients could place orders, monitor shipments, and get real-time access to billing information.
Real-Time Data Visibility
We integrated dashboards and reporting capabilities that allow internal teams and customers to view account details, delivery timetables, and order status.
Process Automation
We automated approvals, notifications, and document workflows to reduce manual error and speed delivery of the order-to-delivery cycle.
Scalability & Compliance
We ensured the platform could scale with growing demand while meeting regional compliance standards for traceability and reporting.
Accely, a technology consulting services provider and experienced digital transformation partner with an established portfolio of customer-focused solutions, carried out the project. From strategy and planning to execution and user training, Accely contributed to the timely and client-satisfied delivery of the project. The project was done with the company’s long-term growth objectives in mind in the construction industry.
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