Redefining the Future of Customer Experience with Intelligence, Integration & Innovation
Customer expectations are accelerating — and the organizations that stay ahead are those that unify data, intelligence, and experience design into a single, connected CX strategy.
SAP Innovation Day for CX London 2025 brings this vision to life.
Hosted at Convene, 22 Bishopsgate, London, this one-day strategic forum unites CX trailblazers, SAP experts, and digital transformation leaders to unlock the next evolution of customer experience. From AI-enhanced engagement to front- and back-office integration, the event is engineered to help enterprises build smarter, scalable, and insight-driven CX architectures.
Why Attend
This experience-driven event dives into SAP’s latest CX innovations, with an emphasis on practical adoption, measurable business value, and enterprise-grade transformation. Attendees will gain first-hand exposure to:
- Intelligent CX strategies powered by AI
- Integration frameworks that connect experience and operations
- SAP’s expanding partner ecosystem for accelerated innovation
- Hands-on problem-solving with real business use cases
Whether you’re shaping CX strategy, modernizing digital operations, or designing future-ready engagement models, this forum gives you the blueprint to lead with intelligence.
What You’ll Learn
AI-Driven Customer Experience
Explore how AI powers hyper-personalization, automated service workflows, and intelligent engagement. Ideal for digital leaders and CX strategists looking to elevate customer journeys end-to-end.
Front- and Back-Office Integration
Learn how to connect customer-facing applications with operational systems for seamless, real-time engagement. Perfect for enterprise architects and operations leaders.
Partner Ecosystem Utilization
Understand how to leverage SAP’s partner network — including system integrators and industry specialists — to accelerate innovation, scale delivery, and maximize business outcomes.
Interactive Problem-Solving Sessions
Collaborate in cross-functional workshops that link technology capabilities with strategic priorities. Designed for transformation leads, product owners, and decision-makers driving measurable impact.
Who Should Attend
This event is tailored for business and technology leaders who are driving customer-centric transformation:
- Chief Customer Officers & CX Executives
- Digital Transformation & Innovation Leaders
- IT Architects & Integration Specialists
- Business Development & Partner Ecosystem Managers
Explore SAP’s Intelligent CX & Enterprise Portfolio
SAP Customer Experience (SAP CX)
Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Cloud — engineered to deliver unified omnichannel engagement.
SAP Business Technology Platform (SAP BTP)
The foundational layer for integration, analytics, data management, and extensibility across the enterprise.
SAP S/4HANA
The digital-core ERP suite providing real-time insights, resilient operations, and enterprise-wide process orchestration.
SAP SuccessFactors
End-to-end HCM suite for employee experience, talent management, and workforce readiness.
SAP Ariba
Cloud procurement and supply chain ecosystem for supplier collaboration and contract lifecycle management.
SAP Concur
Unified travel, expense, and invoice automation delivered with compliance and real-time visibility.
SAP Fieldglass
Comprehensive external workforce management and services procurement platform.
SAP Analytics Cloud
A powerful business intelligence and planning environment with predictive modeling to inform smarter decisions.
Event Details
📅 Date: Tuesday, June 17, 2025
🕘 Time: 9:00 AM – 5:00 PM
📍 Location: Convene, 22 Bishopsgate, London, United Kingdom