The recruitment lead at this Qatar-based logistics and supply chain company used to keep every open vacancy in a single workbook with eleven tabs. Driver roles on one, warehouse on another, corporate separately, and a colour coding system that only she fully understood. That workbook has now been retired. The company is now live on SAP SuccessFactors recruiting and onboarding with Accely as implementation partner.
Three modules went in at once rather than sequentially. RCM (Recruiting Management) handles requisitions and candidate management, RMK (Recruiting Marketing) runs the careers site and sourcing, ONB (Onboarding) picks up everything from offer acceptance through to first day. Doing RCM alone would have tidied up requisition tracking and left the handover into onboarding exactly where it was, which was the part actually costing them days.
Onboarding was where the real exposure sat. New joiners were arriving on site with documentation still in progress, particularly around visa transfers and work permit issuance. For a company moving cargo under contracts carrying compliance clauses, having staff onboarded ahead of their paperwork was something the HR director had raised repeatedly without a system in place to resolve it.
Accely built the ONB document flows against actual visa categories rather than a generic template. A Filipino warehouse hire transferring from another Qatari employer needs a completely different document set to a candidate flying in from Kerala on a fresh permit. Same job, same start date, two unrelated paperwork trails, and the old process treated them as one.
RMK went live alongside, giving the company a branded careers portal for the first time. All sourcing had previously run through third party job boards, which meant paying for access to candidates who had no particular reason to prefer this employer over the next listing down the page.
Arabic language support was configured during the build phase rather than added afterwards.
All business units are live. Requisition approval has moved off email and the HR team now runs its own pipeline reporting.
Accely remains SAP implementation partner through hypercare while the recruitment function settles into the new process.
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