{"id":29140,"date":"2023-09-23T07:35:35","date_gmt":"2023-09-23T07:35:35","guid":{"rendered":"https:\/\/www.accely.com\/?post_type=customer_stories&#038;p=29140"},"modified":"2025-07-31T12:09:08","modified_gmt":"2025-07-31T12:09:08","slug":"leading-steel-construction-company-enhances-customer-service-with-sap-c4c","status":"publish","type":"customer_stories","link":"https:\/\/www.accely.com\/gb-en\/success-stories\/leading-steel-construction-company-enhances-customer-service-with-sap-c4c\/","title":{"rendered":"Leading Steel Construction Company Enhances Customer Service With SAP C4C"},"content":{"rendered":"<section class=\"customer-stories-banner common-sec\">\r\n    <div class=\"container-fluid\">\r\n        <div class=\"customer-stories-banner-wrapper common-sec-wrapper d-flex\">\r\n            <div class=\"customer-stories-banner-left common-sec-left d-flex d-flex-col d-just-center\">\r\n                 \r\n            <p class=\"banner-label label body-font-sm\">Engineering &amp; construction<\/p>\r\n                                <h1 class=\"banner-title h3\">Leading Steel Construction Company Enhances Customer Service With SAP C4C<\/h1>\r\n                                                <div class=\"badge-wrap d-flex d-flex-wrap\">\r\n                                               <span class=\"badge badge-blue\">SAP CX and CRM<\/span>\r\n                                  \r\n                    \r\n                <\/div>\r\n                                <p class=\"publish-date\">Published: September 23, 2023<\/p>\r\n            <\/div>\r\n            <div class=\"customer-stories-banner-right common-sec-right\">\r\n               \r\n                           \r\n                <img decoding=\"async\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2023\/09\/Leading-Steel-Construction-Company-Enhances-Customer-Service-With-SAP-C4C.webp\" width=\"720\"\r\n                    height=\"471\" alt=\"Leading Steel Construction Company Enhances Customer Service With SAP C4C\" title=\"Leading Steel Construction Company Enhances Customer Service With SAP C4C\">\r\n           \r\n                       <\/div>\r\n        <\/div> \r\n    <\/div>\r\n<\/section>\n\n<section class=\"background-sec common-sec customer-stories-common-sec \" id=\"background-block_6672c7d1f89d2\">\n    <div class=\"container\">\n        <div class=\"background-sec-wrapper common-sec-wrapper d-flex color-white\">\n            <div class=\"background-sec-left common-sec-left\">\n                                <h4>Overview <\/h4>\n                            <\/div>\n            <div class=\"background-sec-right common-sec-right\">\n                                <p class=\"body-font-md background-sec-desc\">Established in 2006, this company has evolved into a prominent supplier of structural steel buildings within the region. They provide a comprehensive steel construction package that encompasses everything from detailing to on-site assembly, along with maintenance and post-sales support, all conveniently accessible in one place. Their steel products and services find application across a spectrum of building types, including commercial, industrial, and residential structures.\r\n<\/p>\n                                <div class=\"background-details-boxes d-flex\">\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">Industry <\/p>\n                         \n                       \n                        <p class=\"body-font-md\">Engineering &amp; construction<\/p>\n                                            <\/div>\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">Region <\/p>\n                                                 <p class=\"body-font-md\">United Arab Emirates<\/p>\n                                            <\/div>\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">company size<\/p>\n                                                <p class=\"body-font-md\">5,000+ employees<\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div> \n<\/section>\n\n<section class=\"overview-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"overview-sec-wrapper common-sec-wrapper d-flex color-white\">\n            <div class=\"overview-sec-left common-sec-left\">\n                                <h4>Business challenges<\/h4>\n                            <\/div>\n            <div class=\"overview-sec-right common-sec-right\">\n                                <div class=\"body-font-md overview-sec-desc\"><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Consolidating intricate processes from diverse teams and locations into a single ERP system.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ensuring access to real-time operational and cost data across job sites for improved project control.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Providing modern, mobile HR tools for comprehensive employee lifecycle management.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Streamlining a complex planning process that required extensive coordination, resulting in delays.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Unifying diverse processes executed across different geographical locations.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enhancing the efficiency of long-term planning through improved coordination and data accessibility.<\/span><\/li>\n<\/ul>\n<\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"our-approach-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"our-approach-sec-wrapper common-sec-wrapper d-flex\">\n            <div class=\"our-approach-sec-left common-sec-left\">\n                                <h4>Innovative solutions<\/h4>\n                            <\/div>\n            <div class=\"our-approach-sec-right common-sec-right\">\n                                <p class=\"body-font-md our-approach-sec-desc\">Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation. <br><br>\r\n\r\nOur expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.\r\n<\/p>\n                                <a href=\"\/contact-us\/\" aria-label=\"link\" class=\"body-font-sm link\" target=\"_self\">Schedule a consultation <span class=\"link-icon icon-arrow-right\"><\/span> <\/a>\n                            <\/div>\n        <\/div>\n                <div class=\"our-approach-lists\">\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Implemented<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">A wide range of SAP solutions, covering S\/4HANA Cloud, SuccessFactors, SAP Analytics, and Sales &amp; Service Cloud.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Established<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">Annual Maintenance Support for all SAP modules to ensure reliability and ongoing improvements.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Utilized<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">SAP Analytics for enhanced data-driven decision-making.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Improved<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">customer interactions with SAP Sales &amp; Service Cloud, emphasizing customer satisfaction.\r\n<\/p>\n                                         \n                    <\/div>\n              \n        <\/div>\n        \n    <\/div>\n<\/section>\n\n<section class=\"customer-benefit-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"customer-benefit-wrapper common-sec-wrapper d-flex\">\n                        <img decoding=\"async\" class=\"customer-benefit-bg\" height=\"436\" width=\"1230\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2024\/05\/Customer-Benefits.webp\" alt=\"Customer Stories\">\n                        <div class=\"customer-benefit-left common-sec-left\">\n                <h4>Business impact<\/h4>\n            <\/div>\n                                    <div class=\"customer-benefit-right common-sec-right d-flex d-flex-col\">\n                            <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">360-degree project insight<\/p>\n                                        <p class=\"body-font-md benefit-desc\">For better cash flow management and profitability analysis.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Cloud-based HCM solution<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Leveraged a versatile cloud-based HCM solution for dynamic HR challenges.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Improved coordination<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Streamlined sales team tracking on accounts for improved coordination.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Seamless onboarding<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Gain clearer insights into project status, enabling proactive management.<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Enhanced Performance<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Enhanced performance management and Collaboration for a culture of excellence.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Streamlined HR operations<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Ensuring data accuracy with a comprehensive HR system.<br \/>\r\n<\/p>\n                                    <\/div>\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"mission-succesful-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"mission-succesful-sec-wrapper common-sec-wrapper d-flex\">\n            <div class=\"mission-succesful-sec-left common-sec-left\">\n                                <h4>Impact that matters<\/h4>\n                            <\/div>\n                        <div class=\"mission-succesful-sec-right common-sec-right\">\n                <div class=\"statistics-card\">\n                                    <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">36%<\/h5>\n                                                <p class=\"body-font-md\">Reduction in deployment time, expediting the implementation process.\r\n<\/p>\n                                             <\/div>\n                                        <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">40%<\/h5>\n                                                <p class=\"body-font-md\">TCO reduction, resulting in significant cost savings and improved finances.\r\n<\/p>\n                                             <\/div>\n                                        <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">50%<\/h5>\n                                                <p class=\"body-font-md\">Increase in operational speed, boosting overall efficiency and responsiveness.\r\n<\/p>\n                                             <\/div>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"insights-tomorrow-section up-next-sec customer-stories-common-sec\" id=\"insights\">\n    <div class=\"container\">\n        <div class=\"insights-tomorrow-title-wrapper\">\n            <div class=\"title-content-block mb-0\">\n                                <h3>Explore related customer stories<\/h3>\n                            <\/div>\n        <\/div>\n                <div class=\"insights-tomorrow-row\">\n          \n                    <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2023\/09\/Curtain-Wall-Expert-Leverages-SAP-C4C-to-Improve-Efficiency.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Engineering &amp; construction<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Curtain Wall Expert Leverages SAP C4C to Improve Efficiency<\/h4>\n                                        <a href=\"https:\/\/www.accely.com\/gb-en\/success-stories\/curtain-wall-expert-leverages-sap-c4c-to-improve-efficiency\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2023\/09\/Top-Ceiling-Supplier-Achieves-HR-Excellence-with-SAP-SuccessFactors.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Engineering &amp; construction<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Top Ceiling Supplier Achieves HR Excellence with SAP SuccessFactors<\/h4>\n                                        <a href=\"https:\/\/www.accely.com\/gb-en\/success-stories\/top-ceiling-supplier-achieves-hr-excellence-with-sap-successfactors\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2023\/09\/Leading-Supplier-of-Construction-Materials-Automates-Business-with-Hylands-OnBase.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Engineering &amp; construction<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Leading Supplier of Construction Materials Automates Business with Hyland&#8217;s OnBase<\/h4>\n                                        <a href=\"https:\/\/www.accely.com\/gb-en\/success-stories\/leading-supplier-of-construction-materials-automates-business-with-hylands-onbase\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2023\/09\/Real-Estate-Development-Company-Boosts-Efficiency-with-SAP-AMS-Support.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Engineering &amp; construction<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Real Estate Development Company Boosts Efficiency with SAP AMS Support<\/h4>\n                                        <a href=\"https:\/\/www.accely.com\/gb-en\/success-stories\/real-estate-development-company-boosts-efficiency-with-sap-ams-support\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/www.accely.com\/wp-content\/uploads\/2022\/07\/Engineering-Provider-For-Comprehensive-Solution-Implements-S4-HANA.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Engineering &amp; construction<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Engineering Provider For Comprehensive Solution Implements S\/4 HANA<\/h4>\n                                        <a href=\"https:\/\/www.accely.com\/gb-en\/success-stories\/engineering-provider-for-comprehensive-solution-implements-s-4-hana\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n            \n        <\/div>\n                    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>This company has evolved into a prominent supplier of structural steel buildings within the region. 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