Indian Engineering Company Moves to AI-Assisted SAP AMS Support With Accely

India

Published: August 19, 2026

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Custom code has a way of accumulating. A report someone needed in 2016. An enhancement that solved a problem that no longer exists. A user exit written by a contractor who left four years ago and documented nothing. An India-based mechanical and industrial engineering company looked at their SAP landscape, counted the custom objects, and decided the support model they had was not equipped to deal with it. They moved to AI-assisted SAP AMS support with Accely.

The immediate problem was transport risk. Changes were going into production without proper impact assessment because assessing impact manually across that much custom code was not realistic within the timelines people were working to. AI-enabled SAP AMS support changes that calculation. The system flags dependent objects automatically, which turns a two-day manual exercise into something the team can do properly before every transport.

Accely’s onboarding started with a custom code review. Not to rewrite anything, but to build an accurate picture of what exists, what is actively used, and what is dead weight sitting in the landscape creating assessment overhead for no operational benefit.

Around a third of the custom objects turned out to have no execution history in the past eighteen months. Those are candidates for decommissioning, which reduces the assessment surface for everything that follows.

The engagement also covers the enhancement backlog. For an engineering business where product configuration requirements change as the market changes, having enhancement requests sitting unaddressed for months has a direct commercial cost.

Accely’s depth of SAP support capability was what the client’s IT leadership pointed to during selection. For a landscape carrying this much custom development, working with an experienced SAP partner rather than a generalist vendor was the only sensible option.

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