A leading pharmaceutical manufacturing company based in the United States has successfully implemented an advanced commerce solution fully integrated with SAP, marking a pivotal step toward digital transformation and omnichannel growth in the life sciences sector, all while staying compliant with the stringent regulatory demands of the pharmaceutical industry.
By integrating the commerce platform with SAP’s robust ERP capabilities, the organization can provide its customers with personalized, data-driven product journeys while ensuring supply chain transparency, accurate pricing, and improved demand forecasting.
Unlocking Operational Efficiency
The company faced several operational and technological challenges that hindered growth and efficiency. The legacy systems in place were highly fragmented, leading to disjointed customer experiences across different channels. Order processing was largely manual, resulting in frequent delays, human errors, and limited visibility into inventory levels. This lack of real-time data made it difficult for the sales and customer service teams to respond quickly to inquiries or fulfill urgent medical supply orders.
Our Approach
Commerce Platform Implementation
Implemented SAP-Integrated Commerce Platform, seamlessly connected via SAP Cloud Platform Integration. This integration ensures real-time data exchange across systems, enabling streamlined operations, enhanced customer experiences, and scalable digital commerce capabilities.
Seamless SAP ERP Integration
We synchronized the commerce platform with backend SAP systems—covering pricing, inventory, order management, customer master data, and tax compliance to ensure real-time data exchange and operational integrity.
Customer Portal Enablement
We developed responsive, multilingual customer portals with self-service capabilities, allowing clients to manage accounts, track orders, access product documentation, and raise support requests anytime, anywhere.
Training, Go-Live, and Support
We ensured a smooth transition with comprehensive training programs for internal users and external stakeholders, followed by hypercare support post-go-live to ensure adoption, resolve issues quickly, and optimize performance.
This transformation was made possible through the expertise and strategic involvement of Accely, a leading technology consulting services provider. With a deep understanding of SAP systems and a proven track record in digital commerce integration, Accely played a pivotal role in designing, deploying, and aligning the solution with industry-specific requirements.
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