Travel Intermediaries


Travel is about being on the move, and nowhere is that more evident than in the fast-paced travel intermediaries field.

As industry growth has skyrocketed, management often finds itself grappling with the twin challenges of rapidly-changing technology and a constantly evolving marketplace. We know these challenges firsthand.

That’s because our breadth of experience gives us a view of your industry that no other services provider can match. Teams of more than 180 consultants have years of experience with the leading Global Distribution Systems (GDS) platforms, Web services and supplier systems for airlines, hotels and car rental companies, among others. For example:

Online travel companies rely on us to help them control payment security, optimize site performance, and strengthen their customer analytics.

Clients in retail travel seek to differentiate their service lines to compensate for commission reduction.

Among our GDS clients, key areas where we can help are merchandising and competing successfully against disintermediation.

Our consultants work with the travel industry’s global leaders on solutions such as:

  • Development and configuration of corporate travel platforms
  • Integrating low-cost carrier, hotel and rail content-hubs to GDS platforms
  • Developing feature-rich agency desktops
  • Development of next-generation, GDS-availability cache features, integrating dynamic packaging and Web 2.0 features
  • Internationalization, click stream analytics, sales and customer analytics
  • Development of Internet booking engine, multi-supplier integration (hosts/non-hosts) and trip planner, enhancing customer experience and white labeling solutions

Our team’s experience with the industry’s emerging standards can help your organization reap the benefits of standards more quickly. Already we are creating systems—scalable, fast, and cost-effective—that comply with the Open Travel Alliance’s messaging schemas.

Promising new ways of competing more effectively are always emerging. Let us help you evaluate what’s best for your business today and be ready for tomorrow’s changes.