The Utilities sector is experiencing relentless transformation. Power, gas and water are becoming scarcer but demand continues to rise. Regulatory and consumer pressure over environmental and sustainability concerns are creating fresh challenges. As a consequence there is a need to drive change in consumption through Demand Side Management, focus on efficiency measures and improve customer engagement and communication. In addition, the concerns over acquiring new customers and retaining existing ones, accurate billing, creating new products and innovative pricing models have intensified.